Sertifi System Status
All Systems Operational

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Sertifi monitors all of its support services internally. Subscribe to Updates to stay informed about any issues affecting Sertifi availability.

Uptime over the past 90 days. View historical uptime.
Web Portal Operational
90 days ago
99.99 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Salesforce Integration Operational
90 days ago
100.0 % uptime
Today
eConfirmations Operational
90 days ago
99.99 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Payment Systems Operational
90 days ago
99.99 % uptime
Today
eAuthorizations Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
total requests
Fetching
total errors
Fetching
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
System Latency
Resolved - Following a fix made to our system, performance has recovered.
Sep 27, 13:22 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 12:57 CDT
Investigating - We are investigating high latency in our sending/signing workflows.
Sep 27, 12:36 CDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Elevated System Latency
Postmortem - Read details
Sep 23, 14:07 CDT
Resolved - After monitoring the application through our high volume periods today, we have validated the changes made yesterday evening have resolved the latency issues.
Sep 22, 14:36 CDT
Update - We implemented an additional change to a production load balancer yesterday evening to address the latency experienced on Wednesday 9/21. We will keep this incident in Monitoring state through the morning to validate the application remains performant before declaring the incident resolved.
Sep 22, 09:10 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 17:03 CDT
Investigating - We are seeing an increase in latency again and are investigating.
Sep 21, 16:44 CDT
Monitoring - After implementing a fix, site performance has returned to normal levels.
Sep 21, 14:57 CDT
Identified - We have identified a contributing issue and have implemented a fix.
Sep 21, 14:56 CDT
Investigating - We are experiencing higher system latency and are investigating.
Sep 21, 13:33 CDT
Sep 21, 2022
Elevated System Latency
Resolved - This incident has been resolved. We will be updating with a postmortem after completing additional investigations to prevent and better mitigate this scenario.
Sep 21, 13:00 CDT
Monitoring - Latencies have returned to normal levels in the past 20 minutes. We are continuing to monitor.
Sep 21, 11:35 CDT
Investigating - We are investigating latency increases in our sending/signing workflows
Sep 21, 10:53 CDT
Sep 20, 2022
Web Portals and API are down
Postmortem - Read details
Sep 23, 13:57 CDT
Resolved - Web Portals and API were periodically inaccessible from 9:54am-10:32am.
Sep 20, 10:00 CDT
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